Dutch Bros Employee Handbook Top Verified Guide

Punctuality is critical due to the fast-paced nature of the "lines."

Stay positive and reliable; the culture "means everything" to the brand.

The upbeat music playing at every stand is curated to keep energy high for both the crew and the customers. 4. Attendance, Punctuality, and Shift Policies dutch bros employee handbook top

Treat the drive-thru window like a front porch; chat, ask about their day, and build a relationship.

Many locations expect employees to arrive slightly before their shift to settle in, check the daily specials, and transition smoothly. Punctuality is critical due to the fast-paced nature

: Significant discounts on Dutch Bros merchandise and apparel.

Genuinely caring for customers and finding solutions to any problems with a positive attitude. Top Employee Perks & Benefits Genuinely caring for customers and finding solutions to

The handbook encourages a "leave your baggage at the door" policy. The goal is to be the best part of a customer's day, requiring high emotional intelligence and consistent energy.